Phrasal verbs para servicio al cliente

Ejemplo 1Several customers called in after the service interruption.

Ejemplo 2A customer called in to change the delivery address.

Ejemplo 1The customer reached out through the support portal.

Ejemplo 2We reached out before the customer had to contact us again.

Ejemplo 1She got through to an agent in less than two minutes.

Ejemplo 2The caller could not get through during the brief network outage.

Ejemplo 1Ask the customer to log in before checking the account settings.

Ejemplo 2The customer logged in successfully after resetting the password.

Ejemplo 1The agent found out when the error first appeared.

Ejemplo 2We found out that the parcel had been sent to the old address.

Ejemplo 1We narrowed the issue down to one browser extension.

Ejemplo 2The error code narrowed the problem down to the payment step.

Ejemplo 1Could you walk me through what happens after you press pay?

Ejemplo 2The specialist walked the user through the privacy settings.

Ejemplo 1Our billing team is looking into the duplicate charge.

Ejemplo 2We will look into why the refund has not appeared yet.

Ejemplo 1The specialist sorted the delivery problem out that afternoon.

Ejemplo 2One agent sorted the account-access issue out during the call.

Ejemplo 1A senior agent dealt with the damaged-order complaint.

Ejemplo 2The returns team deals with damaged products every morning.

Ejemplo 1We extended the subscription to make up for the downtime.

Ejemplo 2A priority replacement made up for the missed delivery window.

Ejemplo 1The agent cleared the confusion up with one concise explanation.

Ejemplo 2The revised invoice cleared the pricing question up.

Ejemplo 1The first-line agent handed the case over to payments.

Ejemplo 2Support handed the technical case over with complete notes.

Ejemplo 1Please pass the tracking details on to the customer.

Ejemplo 2I passed the customer's preferred callback time on to the next team.

Ejemplo 1I will get back to you as soon as engineering replies.

Ejemplo 2The agent got back to the customer with a confirmed collection date.

Ejemplo 1Support followed up two days after the replacement arrived.

Ejemplo 2We followed up to confirm that the new device was working.

Ejemplo 1The agent closed the ticket out after confirming the fix.

Ejemplo 2Do not close the case out until the customer confirms the outcome.

Ejemplo 1Check back with the customer tomorrow morning.

Ejemplo 2I will check back once the status page shows the service as stable.

Ejemplo 1The caller calmed down once the agent explained the next step.

Ejemplo 2The customer calmed down when we acknowledged the delay directly.

Ejemplo 1A transparent response helped the company win the customer back.

Ejemplo 2A fair resolution won a long-standing customer back.