Where you are
You manage Friday’s bookstore schedule. The closing shift begins at 5:00 p.m., and two trained closers must remain until 9:30.
Escenario 8 · Rol A
The store still needs two trained closers from five onward
Fair and operational. An employee asks to arrive late for tomorrow’s closing shift. They start. About 10 turns · 8 minutes.
Your screen only. Don't show it. Protect coverage, key control and total hours without treating an approved exam as optional.
Tu información
You manage Friday’s bookstore schedule. The closing shift begins at 5:00 p.m., and two trained closers must remain until 9:30.
You want to respect the employee’s approved exam and cover every closing responsibility with trained staff.
The exam accommodation is ignored or the store closes without enough trained coverage and safe control.
Notas, no frases
| Friday closing shift | 5:00–9:30 p.m. |
| Minimum coverage | 2 trained closers |
| Employee arrival requested | 6:30 p.m. |
| Camila available | 5:00–6:30 p.m. |
| Camila trade needed | Sunday inventory · 1 hour |
| Safe closer | requesting employee |
| New cashier | no keys · no solo closing |
| Unused regular time | 1 hour this week |
| Overtime budget | 0 hours |
| Schedule confirmation | Thursday · before 3:00 p.m. |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| closing coverage | the trained staff available until a business shuts | the two-person requirement Friday |
| exam accommodation | an approved work adjustment that allows someone to take an exam | the reason the start time must change |
| inventory hour | scheduled time for counting and recording products | the Sunday task Camila needs exchanged |
| key control | rules about who may hold and use business keys | why the new cashier cannot replace a closer |
| overtime | paid work beyond normal or scheduled hours | the cost the store cannot add |
| regular hour | work time inside the normal weekly allowance | the one hour still available |
| safe closer | a trained employee authorized to close the cash safe | the role required after 6:30 |
| shift trade | an exchange of work times between employees | Friday coverage for Sunday inventory |
| trained closer | a worker qualified to complete end-of-day procedures | the status required for two staff members |
| weekly budget | the allowed total of paid work hours for a week | the limit on adding coverage |
Ayuda común
Use blocks 1, 2, 3 [receives], 5, 6, 7 [grants] and 8. Negotiate the coverage chain, not whether the exam deserves respect.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| asking about the arrival | What is the earliest reliable time you can reach the store? | replace a vague delay with a planning fact |
| clarifying the coverage rule | We need two trained closers from five until the handoff. | state the operational need without blaming the employee |
| explaining the trade | Camila can cover ninety minutes if her Sunday inventory hour is reassigned. | show the real condition behind the substitute |
| holding the key boundary | The new cashier cannot hold keys or close alone. | protect authorization and safety |
| offering the late start | I can approve a 6:30 start provided that Friday and Sunday both have owners. | grant the request with two linked safeguards |
| proposing the hour balance | Your unused regular hour can cover Sunday inventory without overtime. | make the trade fit the weekly budget |
| requesting confirmation | Please confirm your arrival and Sunday hour before three today. | give the schedule a deadline |
| summarizing the trade | Camila covers …; you arrive … and take … on Sunday. | check names, times and exchanged work |
Cuándo terminar
Close when both people record the same seven details:
Después de hablar
Para repasar
The manager has approved y Camila has offered conectan acuerdos previos con la decisión actual.
Will cover, is going to arrive y will close expresan compromiso, plan y resultado futuro.
If the bus is delayed activa un respaldo real sin convertirlo en excusa vaga.
When the employee arrives, before Camila leaves y until 6:30 ordenan el relevo correctamente.
Must remain, cannot hold keys y has to leave expresan regla, autorización y necesidad externa.
Provided that, however, while y therefore articulan el intercambio de turnos y sus límites.
¿Abriste la ficha equivocada? Cambia al rol B sin leer más.
Ir al rol BTienes una carta. Se abre en el turno global 5 —el turno 5 de la conversación, no el tuyo— y ocupa esta pantalla entera. Ábrela cuando toque: mirarla antes no te da ventaja, te da trabajo.
Toda esta práctica es gratuita. Ver cómo enseñamos inglés en WeLearn — presencial en Bucaramanga u online. El diagnóstico de nivel es gratis.