Where you are
You lead the workshop. The ordered rear brake caliper arrived in the wrong model, so repair order B-318 cannot pass inspection.
Escenario 15 · Rol B
You cannot release the repaired bicycle without the correct brake part
Accountable and safety-focused. A promised repair is not complete. They start. About 10 turns · 9 minutes.
Your screen only. Don't show it. Explain the failed part delivery, then offer only a loan bike you can fit, inspect and document.
Tu información
You lead the workshop. The ordered rear brake caliper arrived in the wrong model, so repair order B-318 cannot pass inspection.
You want to protect the cyclist’s race without releasing unsafe equipment or hiding the new repair date.
The customer misses the race after a workshop delay, while a safe insured substitute remains unused.
Notas, no frases
| Repair order | B-318 |
| Wrong part received | Friday · incompatible brake caliper |
| Own bike status | not safe to release |
| Demo bike | road bike · 54 cm · insured loan |
| Current demo pedals | clip-in |
| Flat-pedal change | 15 minutes |
| Fit and inspection | about 35 minutes total |
| Loan fee | waived |
| Deposit | customer’s own bike remains at workshop |
| Part-delivery status | courier confirmation pending |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| compatible part | a component designed to work safely with specific equipment | the requirement the delivered caliper failed |
| condition report | a record of marks, function and accessories before a loan | the document protecting both sides |
| demonstration bike | a shop bicycle used to show or test a model | the possible insured substitute |
| fit adjustment | a change to bicycle position for one rider | saddle and pedal setup before release |
| incompatible | unable to work safely with another part or system | the reason the new caliper cannot be installed |
| insured loan | borrowed equipment covered under defined conditions | the status of the demo bike |
| loan fee waiver | a decision not to charge the normal borrowing price | compensation for missing the repair date |
| pre-ride inspection | a safety check before a bicycle is used | the workshop step after changing pedals |
| repair completion | the point when work and final testing are finished | the date that still depends on part delivery |
| test ride | a short controlled ride used to check function and fit | the cyclist’s final check before signing |
Ayuda común
Use blocks 1, 2, 3 [receives], 4 [jargon], 5, 6, 7 [grants] and 8. Apologize for the missed date, but let inspection—not urgency—control release.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| acknowledging the delay | We received the wrong caliper, so B-318 cannot pass its final inspection today. | state cause and safety result honestly |
| asking for fit details | What frame, saddle height and pedal setup do you use? | collect the three facts needed for a safe loan |
| explaining the safety limit | I cannot install an incompatible part or release the bike without a rear brake. | reject two unsafe shortcuts |
| offering the demo bike | We have an insured 54-centimeter demonstration bike available. | introduce a real substitute without claiming fit yet |
| proposing the pedal change | We can install flat pedals and set the saddle in fifteen minutes. | adapt the substitute to the rider’s needs |
| protecting the release process | The loan leaves only after a condition report, inspection and test ride. | make safety and accountability mandatory |
| removing the fee | Because we missed the confirmed date, the loan fee will be zero. | provide fair compensation without unsafe work |
| summarizing the agreement | The loan bike is …; it returns …; B-318 will be updated by … | check substitute and original repair separately |
Cuándo terminar
Close when both people record the same eight details:
Después de hablar
Para repasar
The bike has returned y the inspection has passed conectan hechos recientes con disponibilidad.
Will arrive, is going to race y will update distinguen pronóstico, plan y compromiso.
If the fit check passes convierte la seguridad en condición real del préstamo.
The fee is waived y the bike will be inspected describen compensación y proceso.
Must be fitted, cannot release y has to return expresan requisito y límite.
Because, provided that, while y therefore articulan retraso, préstamo y reparación.
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