Where you are
You are back at the repair counter after noticing that the paid invoice is 130,000 pesos higher than the quote you approved.
Escenario 3 · Rol A
quien llevó el portátil a reparación
The pickup total includes work you did not approve
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Firm and evidence-based. You collected and paid for the laptop on Saturday. You start. About 10 turns · 9 minutes.
Your screen only. Don't show it. Separate the approved repair from the disputed battery and protect the laptop while the records are reviewed.
Tu información
Lo que sabes y lo que necesitas
You want
You want the extra battery charge reversed or clear evidence that you authorized it, plus a written review deadline.
You can't
- Leave the laptop at the shop again; it contains the only local copy of tomorrow’s presentation.
- Accept store credit for a disputed card payment.
- Treat a call to an old number as your approval.
Only you know
- The number on the old intake form belonged to a former employer and stopped working last year.
- Your approval email names the charging-port repair and a maximum total of 180,000 pesos.
- A battery report from two months ago showed 78% health and no swelling warning.
If you finish with nothing
You keep an unexplained 130,000-peso charge and have no evidence for a card dispute or manager review.
Notas, no frases
Datos duros
| Work order | C-771 |
| Quote approved | Thursday · email · 180,000-peso maximum |
| Approved work | charging port · cleaning |
| Pickup | Saturday · 3:18 p.m. |
| Paid total | 310,000 pesos · card |
| Disputed line | battery replacement · 130,000 pesos |
| Old phone number | former employer · inactive since last year |
| Current contact | email on C-771 |
| Earlier battery report | 78% health · no swelling warning |
| Laptop needed | Tuesday presentation · 9:00 a.m. |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| approval record | evidence that a customer accepted specific work or cost | the missing support for the battery line |
| card dispute | a formal request asking a bank to review a card charge | a possible next step if the shop cannot resolve the amount |
| diagnostic report | a record of tests and problems found in equipment | the evidence for any battery safety concern |
| disputed amount | the part of a payment that two sides do not agree about | the 130,000-peso battery line |
| intake form | the information recorded when an item enters a repair shop | the source of the outdated phone number |
| invoice line | one product or service listed on a bill | the battery replacement entry |
| maximum total | the highest amount a person has agreed to pay | 180,000 pesos in the email |
| reverse a charge | to return money from a completed payment | the requested action for the battery amount |
| swelling | dangerous expansion inside a battery | the condition the shop says required urgent work |
| written deadline | a recorded date and time for a decision | the minimum acceptable result if no refund happens now |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 4 [jargon], 5, 6 and 8. Ask what evidence supports each step; do not argue that all repair work was unnecessary.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| challenging the approval | What record shows that I approved the battery replacement? | focus the disagreement on evidence rather than memory |
| comparing the amounts | I approved a maximum of 180,000 pesos, whereas the invoice totals 310,000. | identify the exact financial gap |
| explaining the contact problem | That number had stopped belonging to me before this repair. | show why an attempted call could not create approval |
| holding the device boundary | I can provide the laptop for inspection here, but I can’t leave it overnight. | allow verification without risking tomorrow’s work |
| offering the record | I can forward the approval email and earlier battery report. | make the customer evidence available |
| rejecting store credit | Store credit does not resolve a card charge I did not approve. | reject the remedy without rejecting document review |
| requesting the remedy | I’m asking you to reverse 130,000 pesos or provide the approval record. | state two verifiable routes to resolution |
| summarizing the open dispute | We still disagree about …; you will review … by … | close accurately without pretending there is agreement |
No tienes carta. Sigue conversando cuando la otra persona abra la suya.
Cuándo terminar
Closing criterion
Close without agreement when both people record the same five facts:
- The approved work and maximum total.
- The disputed battery amount.
- What the safety photo proves and what it does not prove.
- The unanswered call and missing approval.
- The evidence pack, owner and Tuesday decision time.
Success: You isolate the 130,000-peso line, provide your approval email and old-number evidence, keep the laptop and obtain the shop’s evidence pack, review owner and deadline. You do not call the dispute resolved.
Después de hablar
Conversen sobre cómo les fue
- ¿Por qué una reparación posiblemente necesaria no equivalía a una compra autorizada?
- ¿Qué dato de la carta obligó a corregir el relato del taller?
- ¿Qué consiguieron acordar sobre el proceso aunque no acordaron el dinero?
- Formulen el cierre sin usar las palabras “resuelto” ni “reembolso aprobado”.
Para repasar
Gramática que sostiene este escenario
- Reported Speech en Inglés B1b1
The note said that approval had been received permite comparar lo que un registro afirma con la evidencia real.
- Past Perfect en Inglés B1b1
The number had stopped working y the customer had approved only one quote ordenan los hechos anteriores al cobro.
- Voz Pasiva en Inglés B1b1
The battery was replaced y approval was not recorded enfocan acciones y procesos sujetos a revisión.
- Present Perfect Simple en Inglés B1b1
The shop has provided y the amount has remained disputed conectan evidencia reciente con el estado actual.
- Must, Have To, Should y Ought To en Inglés B1b1
Must review, cannot reverse y have to document distinguen obligación, autoridad y procedimiento.
- Conectores y Cohesión en Inglés B1b1
Although, whereas, therefore y but permiten sostener dos verdades en tensión sin simplificar el conflicto.
¿Abriste la ficha equivocada? Cambia al rol B sin leer más.
Ir al rol BPractica Inglés B1 por destreza
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