Where you are
You are at the coworking help desk. A member has a laptop, a broken phone and no access to the cloud account that holds a presentation.
Escenario 17 · Rol A
quien atiende soporte
You can help recover access, not bypass security
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Patient and security-minded. The member needs a file urgently. They start. About 8 turns · 7 minutes.
Your screen only. Don't show it. Ask what still works before choosing a recovery route.
Tu información
Lo que sabes y lo que necesitas
You want
You want to restore access through an official recovery method and leave the member with a second sign-in option for later.
You can't
- Turn off two-step verification for the member.
- Ask them to tell you a password or one-time code.
- Promise immediate access before the service verifies another device or recovery email.
Only you know
- A shared meeting-room tablet can open the official recovery page, but cannot store the member’s account.
- The service accepts either a trusted laptop notification or a recovery email link.
- The coworking manager can lend an HDMI adapter if the file opens on the laptop.
If you finish with nothing
The member misses the client presentation and may try an unsafe password-reset site while under pressure.
Notas, no frases
Datos duros
| Now | Monday · 8:20 a.m. |
| Client meeting | 9:00 a.m. · room 4 |
| Broken phone | screen black · still vibrates |
| Laptop | previously used for this account · connected to Wi-Fi |
| Official recovery options | trusted-device notice · recovery email |
| Meeting-room tablet | recovery page only · no saved accounts |
| Support rule | staff never receive passwords or codes |
| Adapter | manager’s desk · available now |
Palabras para esta situación
Vocabulario
8 palabras| Word | What it is | Here |
|---|---|---|
| backup method | a second way to complete an action | another sign-in route for the future |
| cloud account | an online account that stores files or services | where the presentation is saved |
| official recovery page | the service’s real page for restoring access | the safe place to begin |
| one-time code | a security number used only once | private information support must not receive |
| recovery email | another email used to restore an account | one possible verification route |
| trusted device | a device the account already recognizes | the laptop that may receive approval |
| two-step verification | a sign-in that needs two kinds of proof | the security process blocked by the phone |
| to bypass | to avoid a normal rule or step | what the support desk will not do |
Ayuda común
Caja de herramientas A2
Use blocks 1, 3 [receives], 4 [jargon], 6 and 8. Give one instruction, wait for the result, then choose the next branch.
Solo para tu rol
Expresiones útiles
7 opciones| Purpose | Form | Effect |
|---|---|---|
| checking available access | Are you still signed in on the laptop? | start with a device the account may already trust |
| explaining the boundary | I can guide you, but I can’t see your password or code. | protect private information while offering help |
| giving one instruction | Open the official recovery page and choose … | keep the process usable under time pressure |
| offering a fallback | If that notice doesn’t appear, try the recovery email. | move to a second official route after a result |
| requesting the result | What do you see on the laptop now? | check understanding before another instruction |
| setting up later access | After the meeting, add another … | prevent the same single-device problem |
| verifying completion | Can you open the presentation without using the phone? | test the real goal, not only the sign-in screen |
Cuándo terminar
Closing criterion
Close after a real file check. Both people repeat:
- Which official recovery route worked.
- Who entered the private code and where.
- The presentation filename or final-price check.
- The adapter plan now and the backup sign-in step after the meeting.
Success: You used only official recovery, never received a secret, and checked each result before continuing. The presentation opens on the laptop and the member names a backup step for after the meeting.
Después de hablar
Conversen sobre cómo les fue
- ¿Qué información necesitaba soporte y qué información nunca debía recibir?
- ¿En qué punto la meta dejó de ser “entrar a la cuenta” y volvió a ser “presentar el archivo correcto”?
- Repitan las dos ramas de recuperación y expliquen por qué una servía hoy y la otra no.
Para repasar
Gramática que sostiene este escenario
- Imperativo en Inglés A1a1
La ayuda ocurre en instrucciones cortas de una sola acción, seguidas por comprobación, no en un párrafo técnico.
- Primer condicional en Inglés A2a2
Cada resultado abre una rama real: if the notice does not appear, use the recovery email.
- Present perfect básico en Inglés A2a2
Signed in, recognized y opened conectan acciones recientes del dispositivo con el acceso disponible ahora.
- Can y can’t en Inglés A1a1
What can I try, I can guide y I can’t see the code delimitan ayuda, opciones y privacidad.
- Preguntas en presente simple en Inglés A1a1
Are you signed in, what do you see y does the file open sostienen el diagnóstico paso a paso.
- Have to y must en Inglés A2a2
La reunión obliga a priorizar el archivo correcto, mientras las reglas de soporte exigen mantener secretos fuera de la mesa.
¿Abriste la ficha equivocada? Cambia al rol B sin leer más.
Ir al rol BTienes una carta. Se abre en el turno global 5 —el turno 5 de la conversación, no el tuyo— y ocupa esta pantalla entera. Ábrela cuando toque: mirarla antes no te da ventaja, te da trabajo.
Practica Inglés A2 por destreza
EscrituraProduce textos y compara con un modeloEscuchaAudio real con transcripción y preguntasGramáticaReglas explicadas desde el español, con ejerciciosExpresión oralEstructuras y pronunciación modeloLecturaTextos con preguntas de comprensiónVocabularioPalabras de alta frecuencia con audio nativo
Otros niveles de Inglés
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