Where you are
You manage a five-person software account. The annual plan renewed yesterday even though you submitted a cancellation request before the deadline.
Escenario 4 · Rol A
quien administra la cuenta
You canceled before the annual renewal
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Clear and cooperative. Support has called about your renewal complaint. They start. About 10 turns · 8 minutes.
Your screen only. Don't show it. Prove the cancellation, disclose any recent activity and protect the team’s export before access closes.
Tu información
Lo que sabes y lo que necesitas
You want
You want the full renewal returned to the same card, both workspaces closed correctly and forty-eight hours to export team files.
You can't
- Accept account credit instead of a card refund.
- Lose the team’s project export when access ends.
- Promise not to contact the bank unless a refund case and deadline are written down.
Only you know
- The cancellation email names workspace North, but the charge uses workspace North-2.
- North-2 was created during a failed migration and shows the same five users.
- No one intentionally started a new annual term.
If you finish with nothing
The team loses 480,000 pesos and may lose access before downloading the only complete project archive.
Notas, no frases
Datos duros
| Account owner | Valeria Ruiz |
| Cancellation request | Saturday · 3:42 p.m. · email C-908 |
| Renewal deadline | Sunday · 11:59 p.m. |
| Renewal charge | Monday · 480,000 pesos · card ending 4412 |
| Canceled workspace | North |
| Charged workspace | North-2 |
| Users in each | same 5 email addresses |
| Files to export | project archive · 2.4 GB |
| Refund need | same card · full renewal |
| Access need | 48 hours for export only |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| account credit | money that can only be used inside a service | the remedy that does not return the card payment |
| annual renewal | a new paid year that begins automatically | the 480,000-peso charge |
| cancellation request | a recorded instruction to stop a service | email C-908 sent before the deadline |
| duplicate workspace | a second work area created with the same users or purpose | North-2 after the failed migration |
| export | a copy of files taken out of a service | the 2.4-GB archive the team still needs |
| refund case | a tracked support process for returning money | the written evidence needed before waiting |
| renewal deadline | the last moment to stop the next paid period | Sunday at 11:59 p.m. |
| same-card refund | money returned to the payment method originally charged | the only acceptable payment route |
| usage record | a log showing when and how an account was used | evidence that may affect refund eligibility |
| workspace | a shared online area for a team’s users and files | North and North-2 |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 3 [receives], 4 [jargon], 5, 7 [grants] and 8. Treat refund, workspace closure and file export as three linked but separate decisions.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| challenging the renewal | The cancellation was submitted before the renewal deadline. | establish why the new charge needs review |
| clarifying the duplicate | Are North and North-2 treated as separate subscriptions? | test how the system created the charge |
| disclosing recent activity | I’ll share the complete activity record, including anything after renewal. | offer relevant evidence without selecting only helpful facts |
| holding the payment boundary | Account credit would not resolve the charge on card 4412. | reject an internal balance as a refund |
| offering cooperation | I can confirm the five users and complete the export within forty-eight hours. | help close the duplicate safely |
| proposing a condition | I can wait for bank processing provided that the full refund is opened today. | distinguish a confirmed business action from card timing |
| requesting written evidence | Please include the amount, refund case and access deadline in the email. | make the agreement traceable |
| summarizing the agreement | The refund is …, export access ends …, and both workspaces close … | check money, access and account state together |
Cuándo terminar
Closing criterion
Close when both people record the same six details:
- The two workspace IDs and why one is a duplicate.
- The 47-minute usage record.
- The full refund amount and same card.
- Refund case S-552.
- The export-only deadline.
- The automatic closure time and bank posting estimate.
Success: You prove the timely cancellation and duplicate users, disclose the post-renewal activity, reject account credit and secure a full same-card refund, forty-eight-hour export window and final closure dates.
Después de hablar
Conversen sobre cómo les fue
- ¿Por qué era importante revelar la sesión de 47 minutos aunque perjudicara inicialmente el reclamo?
- ¿Qué diferencia hubo entre la fecha del reembolso y la fecha de publicación del banco?
- ¿Cómo evitaron que cerrar la cuenta borrara el archivo antes de exportarlo?
- Resuman el acuerdo como seis datos comprobables, no como una promesa general.
Para repasar
Gramática que sostiene este escenario
- Present Perfect Simple en Inglés B1b1
Has anyone opened y the team has not created files conectan actividad reciente con la elegibilidad actual.
- Past Perfect en Inglés B1b1
The customer had canceled before the plan renewed establece la secuencia decisiva del reclamo.
- Voz Pasiva en Inglés B1b1
The request was submitted y the refund will be released describen pasos del sistema con foco en el resultado.
- First Conditional en Inglés B1b1
If usage stays under one hour permite aplicar una condición real a la decisión de reembolso.
- Time Clauses en Inglés B1b1
Before access closes, once the export finishes y until Thursday organizan acciones futuras sin will dentro de la cláusula temporal.
- Conectores y Cohesión en Inglés B1b1
Even though, provided that, then y while permiten reconocer uso, aplicar condición y ordenar cierre y exportación.
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