Where you are
You handle subscription exceptions. The bank complaint mentions workspace North, while the renewal system charged North-2.
Escenario 4 · Rol B
quien atiende la suscripción
You need to verify a duplicate renewal without deleting the team’s files
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Precise and fair. A complaint links one cancellation to a different workspace charge. You start. About 10 turns · 8 minutes.
Your screen only. Don't show it. Verify ownership, timing, users and activity before applying the duplicate-workspace policy.
Tu información
Lo que sabes y lo que necesitas
You want
You want to decide the refund under the duplicate-workspace rule, preserve the export and close both subscriptions without creating another charge.
You can't
- Refund a workspace before confirming the same owner and users.
- Delete a workspace while its project archive is being exported.
- Guarantee the day a bank will post returned money.
Only you know
- North-2 was created by a failed migration and has the same owner and five users as North.
- A full refund is allowed within forty-eight hours when duplicate usage stays under one hour.
- You can place North-2 in export-only mode for two days, then close both workspaces automatically.
If you finish with nothing
The customer may open a card dispute while the company keeps an accidental duplicate and risks deleting files during review.
Notas, no frases
Datos duros
| Case | S-552 |
| Owner | Valeria Ruiz · both workspaces |
| Workspace North | cancellation C-908 · Saturday 3:42 p.m. |
| Workspace North-2 | failed migration copy · same 5 users |
| Renewal | Monday · 480,000 pesos |
| Duplicate refund window | 48 hours after renewal |
| Usage limit | under 60 minutes |
| Export-only mode | 48 hours · no editing · no new charge |
| Bank posting estimate | 3–10 business days |
| Automatic closure | Thursday · 11:30 a.m. |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| automatic closure | a scheduled action that ends access without another request | the Thursday step for both workspaces |
| card dispute | a formal bank review of a card payment | the process the support case aims to avoid duplicating |
| duplicate-workspace policy | the rule for accidental copies of the same team area | the basis for a possible full refund |
| exception | a case handled outside the normal automatic process | the cancellation and renewal mismatch |
| export-only mode | temporary access that allows downloads but no editing | the safe two-day file window |
| failed migration | an unsuccessful attempt to move data or settings | the event that created North-2 |
| post a refund | to show returned money as completed in a bank account | the step controlled by the card provider |
| refund eligibility | the conditions that allow money to be returned | same users, forty-eight hours and under one hour of usage |
| usage limit | the highest allowed amount of account activity | sixty minutes under the duplicate policy |
| workspace owner | the person authorized to manage a shared account area | the identity that must match across North and North-2 |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 3 [receives], 4 [jargon], 6, 7 [grants] and 8. Explain which facts qualify the refund and which timing belongs to the bank.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| acknowledging the mismatch | The cancellation and the charge are attached to different workspace IDs. | name the system problem without blaming the customer |
| asking about activity | Has anyone opened or edited North-2 since the renewal? | collect a fact required by the refund rule |
| checking ownership | I need to confirm that both workspaces have the same owner and users. | verify that the policy applies to a duplicate |
| explaining the policy | A duplicate can receive a full refund within forty-eight hours if usage stays under one hour. | state the complete eligibility test |
| offering export access | I can place North-2 in export-only mode until Thursday. | protect files without extending paid service |
| proposing the refund | Provided the activity remains under sixty minutes, I can return the full renewal to card 4412. | connect evidence to the authorized remedy |
| separating bank timing | We release the money today; the bank may take three to ten business days to post it. | avoid an unsupported arrival promise |
| summarizing the agreement | Case S-552 records the refund, export-only window and Thursday closure. | give the three decisions one traceable reference |
No tienes carta. Sigue conversando cuando la otra persona abra la suya.
Cuándo terminar
Closing criterion
Close when both people record the same six details:
- The two workspace IDs and why one is a duplicate.
- The 47-minute usage record.
- The full refund amount and same card.
- Refund case S-552.
- The export-only deadline.
- The automatic closure time and bank posting estimate.
Success: You verify owner, users, cancellation timing and honest usage, then apply the duplicate policy. You open the full refund, preserve export-only access, schedule closure and explain the bank boundary in writing.
Después de hablar
Conversen sobre cómo les fue
- ¿Por qué era importante revelar la sesión de 47 minutos aunque perjudicara inicialmente el reclamo?
- ¿Qué diferencia hubo entre la fecha del reembolso y la fecha de publicación del banco?
- ¿Cómo evitaron que cerrar la cuenta borrara el archivo antes de exportarlo?
- Resuman el acuerdo como seis datos comprobables, no como una promesa general.
Para repasar
Gramática que sostiene este escenario
- Present Perfect Simple en Inglés B1b1
Has anyone opened y the team has not created files conectan actividad reciente con la elegibilidad actual.
- Past Perfect en Inglés B1b1
The customer had canceled before the plan renewed establece la secuencia decisiva del reclamo.
- Voz Pasiva en Inglés B1b1
The request was submitted y the refund will be released describen pasos del sistema con foco en el resultado.
- First Conditional en Inglés B1b1
If usage stays under one hour permite aplicar una condición real a la decisión de reembolso.
- Time Clauses en Inglés B1b1
Before access closes, once the export finishes y until Thursday organizan acciones futuras sin will dentro de la cláusula temporal.
- Conectores y Cohesión en Inglés B1b1
Even though, provided that, then y while permiten reconocer uso, aplicar condición y ordenar cierre y exportación.
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Ir al rol APractica Inglés B1 por destreza
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