Where you are
You dispatch regional visitor shuttles. The 9:20 route is already on the highway and cannot return safely tonight.
Escenario 13 · Rol B
quien coordina el transporte
You must verify the missed stop and secure an authorized replacement
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Calm and accountable. A group reports that the last shuttle skipped its stop. They start. About 10 turns · 9 minutes.
Your screen only. Don't show it. Verify manifest and location, then distinguish a requested vehicle from a confirmed one.
Tu información
Lo que sabes y lo que necesitas
You want
You want to confirm the failure, find licensed transport with the required storage and activate lodging if no vehicle accepts.
You can't
- Order the original driver to reverse on the highway.
- Authorize a private car or a vehicle without passenger insurance.
- Promise reimbursement before matching the failed service to the manifest.
Only you know
- The driver log says “no passengers visible,” but the vehicle GPS shows it passed the bay at 9:16, four minutes early.
- The guarantee covers a licensed replacement up to 600,000 pesos or lodging plus the first morning shuttle.
- A partner minibus has been requested, but the driver has not yet accepted the trip.
If you finish with nothing
The passengers leave the safe location without support, while the operator has evidence that its shuttle passed early.
Notas, no frases
Datos duros
| Route | R9 · final shuttle |
| Manifest | V-604 · 6 names |
| GPS at pickup bay | 9:16 p.m. |
| Scheduled pickup | 9:20 p.m. |
| Driver note | “no passengers visible” |
| Original shuttle | cannot return safely |
| Replacement coverage | licensed vehicle · up to 600,000 pesos |
| Overnight coverage | lodging + first morning shuttle |
| Partner minibus | request sent · driver not confirmed |
| Dispatcher decision point | 10:15 p.m. |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| coverage limit | the highest cost a guarantee will pay | 600,000 pesos for a replacement vehicle |
| dispatch record | the saved times, messages and vehicle actions for a trip | evidence for the missed stop |
| driver acceptance | confirmation that a driver has agreed to take a requested trip | the missing step for the minibus |
| GPS record | location and time data saved by a vehicle system | proof the shuttle passed four minutes early |
| licensed replacement | an officially permitted vehicle replacing a failed service | the only transport the guarantee can cover |
| manifest match | confirmation that reported people appear on the official passenger list | the step required before coverage |
| morning departure | the first available trip on the following day | part of the overnight fallback |
| passenger insurance | coverage for people using an authorized transport service | a requirement for any replacement |
| requested vehicle | a transport option asked for but not yet accepted | the current status of the partner minibus |
| safe waiting point | a lit and supervised place to remain during disruption | the visitor center until a plan is confirmed |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 3 [receives], 4 [jargon], 5, 6, 7 [grants] and 8. Say “requested” until driver, vehicle and time are all confirmed.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| acknowledging the failure | The GPS shows that the shuttle passed the bay four minutes early. | correct the operator record with evidence |
| asking for access details | Does the wheelchair fold, and what storage does it require? | match a replacement without asking irrelevant medical questions |
| checking the manifest | I have six names under V-604; please confirm the group is together. | complete the coverage check |
| explaining the guarantee | The guarantee covers a licensed replacement up to 600,000 pesos or lodging and a morning shuttle. | state both covered routes |
| holding the confirmation boundary | The minibus has been requested, but the driver has not accepted yet. | prevent a request from becoming a false promise |
| offering the decision point | At 10:15, I will activate lodging unless a driver is confirmed. | give the pending case an automatic next action |
| requesting safe waiting | Please keep the group at the visitor center while I confirm transport. | protect passengers during the unresolved period |
| summarizing the pending plan | Case … covers …; I confirm by …; if not, lodging begins with … | record case, deadline and fallback |
Cuándo terminar
Closing criterion
Close with transport still pending when both people record:
- Case number, booking and six passengers.
- The 9:16 early pass and operator responsibility.
- The safe waiting point through 10:15.
- The second driver’s 10:12 answer deadline.
- The possible 10:35 vehicle and required storage.
- The 10:15 switch to covered lodging if no acceptance arrives.
- The named dispatcher and next update channel.
Success: You correct the early-pass record, verify six passengers and access needs, and authorize only insured transport. You set a 10:15 switch to lodging without calling the requested minibus confirmed.
Después de hablar
Conversen sobre cómo les fue
- ¿Qué evidencia contradijo la nota del conductor?
- ¿Qué diferencia hubo entre vehículo solicitado y vehículo confirmado?
- ¿Cómo protegió el plazo de las 10:15 al grupo sin inventar una salida?
- Resuman el plan usando “pending”, “confirmed” y “otherwise”.
Para repasar
Gramática que sostiene este escenario
- Past Perfect en Inglés B1b1
The shuttle had passed before the scheduled time ordena la falla frente al check-in.
- Present Perfect Simple en Inglés B1b1
The driver has not accepted y the group has checked in expresan estados relevantes ahora.
- Voz Pasiva en Inglés B1b1
The vehicle has been requested y lodging will be activated distinguen proceso de confirmación.
- First Conditional en Inglés B1b1
If no driver accepts activa el alojamiento cubierto.
- Must, Have To, Should y Ought To en Inglés B1b1
Must remain, cannot return y has to be licensed expresan seguridad y requisito.
- Conectores y Cohesión en Inglés B1b1
Although, unless, while y otherwise organizan la espera y el respaldo.
¿Abriste la ficha equivocada? Cambia al rol A sin leer más.
Ir al rol ATienes una carta. Se abre en el turno global 5 —el turno 5 de la conversación, no el tuyo— y ocupa esta pantalla entera. Ábrela cuando toque: mirarla antes no te da ventaja, te da trabajo.
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