Where you are
You are at the rental desk three days after returning a projector kit. The deposit still appears as unavailable money on your card.
Escenario 1 · Rol A
quien alquiló el proyector
Your deposit is still unavailable after the return
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Firm and factual. You returned the complete projector kit on Friday. You start. About 10 turns · 8 minutes.
Your screen only. Don't show it. Build the timeline from your email, photos and card statement before you demand a deadline.
Tu información
Lo que sabes y lo que necesitas
You want
You want the return closed today, written proof of the final amount and a realistic date for the money to become available.
You can't
- Accept store credit instead of the card release.
- Pay for an item that was inside the case at return.
- Leave with only a promise to check later.
Only you know
- You photographed the open case at 4:52 p.m.; the cable is visible in its pocket.
- A staff member named Diego signed the return email at 5:01 p.m.
- Your bank will replace this card on Thursday, so an unresolved hold may become harder to trace.
If you finish with nothing
Your available balance stays 300,000 pesos lower during a week when two automatic payments are due.
Notas, no frases
Datos duros
Keep the return record, bank timing and payment pressure separate. The desk does not know all three.
| Rental reference | R-184 |
| Kit returned | Friday · 4:52 p.m. |
| Return email | Diego M. · Friday · 5:01 p.m. |
| Case photo | projector · remote · HDMI cable in side pocket |
| Deposit | 300,000 pesos · card authorization |
| Card statement | authorization still pending · Monday 9:55 a.m. |
| Card replacement | Thursday |
| Automatic payments | Tuesday 180,000 · Wednesday 95,000 pesos |
| Acceptable proof | email with final charge · release reference · date |
| Latest useful release | Wednesday · 12:00 noon |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| authorization hold | money a card provider keeps unavailable until a business releases it | the 300,000-peso amount still pending |
| available balance | the money that can be used now | the amount affected before two payments |
| card statement | the bank record of card activity | current evidence that the hold remains open |
| deposit | money kept temporarily to protect rented property | the amount linked to R-184 |
| final charge | the amount a business decides to keep after a return | the number that must be written in the closing email |
| pending | started but not completed yet | the status shown by the bank |
| release reference | a code showing that a business removed a card hold | proof the bank can trace |
| return record | the time and details saved when rented property comes back | Diego’s email and the case photo |
| side pocket | a small storage space inside or beside a case | the cable location in the photo |
| trace | to follow a payment or action through its records | what may become difficult after Thursday |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 4 [jargon], 5, 6 and 8. Establish the return timeline, then separate the missing-item question from the bank release.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| asking for the timeline | Could you walk me through what happened after Friday’s return? | request the steps between intake and the current hold |
| challenging the hold | I can’t accept an open hold without a written reason. | reject an undefined delay while keeping the discussion open |
| comparing records | Your record says …, whereas my photo shows … | identify the exact factual disagreement |
| explaining the consequence | If this remains open after Wednesday, two payments may fail. | show why a precise deadline matters |
| offering evidence | I can forward the timestamped photo and return email now. | make the private evidence available for review |
| proposing a condition | I can wait for the bank, provided that you release the full amount today. | separate business action from bank processing time |
| requesting the release | What I need today is the release reference and final charge. | name the two verifiable outputs |
| summarizing the agreement | So the final charge is …, the release was sent at …, and I’ll receive … | check amount, action and evidence together |
No tienes carta. Sigue conversando cuando la otra persona abra la suya.
Cuándo terminar
Closing criterion
Close when both people record the same five details:
- The cable status and rental reference.
- The final accessory charge.
- The amount and time of the card release.
- The release reference sent by email.
- The follow-up owner and deadline if the bank still shows the hold.
Success: You established Friday’s return, shared the photo and email, explained Thursday’s card change and protected both automatic payments. You leave with the final charge, release time, reference and follow-up owner.
Después de hablar
Conversen sobre cómo les fue
- ¿Qué diferencia hubo entre una nota de checklist y una deuda confirmada?
- ¿Cómo separaron la acción del negocio del tiempo del banco?
- ¿Qué condición permitió pasar de conflicto a acuerdo sin que nadie aceptara una promesa vaga?
- Resuman el cierre en menos de treinta segundos sin mirar las fichas.
Para repasar
Gramática que sostiene este escenario
- Present Perfect Simple en Inglés B1b1
Has been found y has remained conectan una acción reciente con el estado actual del depósito.
- Past Perfect en Inglés B1b1
La pareja puede aclarar qué había ocurrido antes de que la persona revisara el estado el lunes.
- Voz Pasiva en Inglés B1b1
The return was closed y the cable was found enfocan el proceso y la evidencia cuando el agente no es lo central.
- First Conditional en Inglés B1b1
If the cable is confirmed y if the hold remains permiten negociar consecuencias futuras reales.
- Must, Have To, Should y Ought To en Inglés B1b1
Must reconcile, have to close y may take distinguen obligación interna, proceso externo y posibilidad.
- Conectores y Cohesión en Inglés B1b1
Whereas, once, so y provided that sostienen contraste, secuencia, resultado y condición en la negociación.
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