Where you are
You supervise the equipment-rental desk. Reference R-184 is still open because the intake checklist marked one accessory as missing.
Escenario 1 · Rol B
quien supervisa el alquiler
You must reconcile the kit before closing the return
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Professional and transparent. A renter asks about an open deposit. They start. About 10 turns · 8 minutes.
Your screen only. Don't show it. Check the intake record, request useful evidence and distinguish your release from the bank’s posting time.
Tu información
Lo que sabes y lo que necesitas
You want
You want to reconcile the cable, close the return correctly and give the renter evidence that the bank can use.
You can't
- Close the return while the accessory status is unknown.
- Send the deposit as a bank transfer or cash refund.
- Guarantee when another company will update its card balance.
Only you know
- The electronic checklist says “HDMI cable: not seen,” but no second staff member confirmed it.
- A missing cable normally creates a 70,000-peso charge.
- Once the return is closed, the system creates a release reference immediately; most banks post it in one to five business days.
If you finish with nothing
The open return remains in the weekly exception report and the renter has no evidence to give the bank.
Notas, no frases
Datos duros
The checklist is incomplete evidence, not a final charge. Verify the kit before applying the accessory rule.
| Rental reference | R-184 |
| Return intake | Friday · 5:01 p.m. · Diego M. |
| Checklist status | projector yes · remote yes · HDMI cable not seen |
| Second verification | none |
| Deposit | 300,000 pesos · authorization hold |
| Possible cable charge | 70,000 pesos |
| Release method | same card authorization only |
| Release reference | generated after return closes |
| Typical bank time | 1–5 business days after release |
| Escalation owner | Marta León · operations · before 3:00 p.m. |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| accessory | a smaller item used with the main piece of equipment | the HDMI cable in the kit |
| authorization hold | money kept unavailable on a card until a business releases it | the deposit method for R-184 |
| exception report | a list of cases that did not finish normally | where the open return will appear |
| final charge | the amount the business keeps after checking a return | zero or the documented accessory amount |
| intake checklist | the item-by-item record made when property comes back | the incomplete Friday inspection |
| post | to appear as completed in a bank account | the bank step after your release |
| reconcile | to compare records and resolve a difference | the cable status across checklist, photo and physical kit |
| release reference | a code confirming that a business removed a card hold | evidence created after closing R-184 |
| second verification | an independent check by another person or record | the confirmation missing from Friday’s intake |
| timestamped | marked with the date and time when something was created | the type of photo that can resolve the disagreement |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 3 [receives], 4 [jargon], 6, 7 [grants] and 8. Do not present an unconfirmed checklist mark as a debt.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| acknowledging the concern | I understand why an open hold affects your week. | recognize the consequence without inventing a bank promise |
| asking for evidence | Could you send the photo with its original timestamp? | request evidence that can be matched to intake |
| checking the return | Let me compare the checklist with the physical kit. | begin a second verification |
| explaining the process | Once we close the return, the bank may take one to five business days to post it. | separate the two organizations’ actions |
| offering an interim step | I can email the intake record while we complete the second check. | give useful evidence before the final decision |
| proposing a condition | If the cable is confirmed, I’ll close the return with no accessory charge. | state what evidence changes the amount |
| reporting the update | The cable has been matched to R-184, so the final charge is zero. | connect the new fact to the decision |
| summarizing the agreement | I’ll send the release reference now, and Marta will follow up by … | assign evidence, owner and deadline |
Cuándo terminar
Closing criterion
Close when both people record the same five details:
- The cable status and rental reference.
- The final accessory charge.
- The amount and time of the card release.
- The release reference sent by email.
- The follow-up owner and deadline if the bank still shows the hold.
Success: You reviewed the timestamped evidence, completed a second verification and did not charge from an unchecked note. You explain the bank boundary and send the final charge, release reference, timestamp and escalation owner.
Después de hablar
Conversen sobre cómo les fue
- ¿Qué diferencia hubo entre una nota de checklist y una deuda confirmada?
- ¿Cómo separaron la acción del negocio del tiempo del banco?
- ¿Qué condición permitió pasar de conflicto a acuerdo sin que nadie aceptara una promesa vaga?
- Resuman el cierre en menos de treinta segundos sin mirar las fichas.
Para repasar
Gramática que sostiene este escenario
- Present Perfect Simple en Inglés B1b1
Has been found y has remained conectan una acción reciente con el estado actual del depósito.
- Past Perfect en Inglés B1b1
La pareja puede aclarar qué había ocurrido antes de que la persona revisara el estado el lunes.
- Voz Pasiva en Inglés B1b1
The return was closed y the cable was found enfocan el proceso y la evidencia cuando el agente no es lo central.
- First Conditional en Inglés B1b1
If the cable is confirmed y if the hold remains permiten negociar consecuencias futuras reales.
- Must, Have To, Should y Ought To en Inglés B1b1
Must reconcile, have to close y may take distinguen obligación interna, proceso externo y posibilidad.
- Conectores y Cohesión en Inglés B1b1
Whereas, once, so y provided that sostienen contraste, secuencia, resultado y condición en la negociación.
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