Where you are
You are in the bakery staff room beside the schedule you printed this morning.
Escenario 5 · Rol B
You need to check an old message and today’s staffing
Fair and precise. An assistant reports a missing shift. They start. About 6 turns · 4 minutes.
Your screen only. Don't show it. Check the full name and message before you offer hours.
Tu información
You are in the bakery staff room beside the schedule you printed this morning.
You want the bakery covered without promising hours that are not available.
The assistant loses hours and the early delivery has no helper.
Notas, no frases
| Now | Thursday · 4:15 p.m. |
| Printed schedule | copied from last week |
| Missing name | Sofía Rojas |
| Friday morning need | 8:00 a.m.–1:00 p.m. |
| Friday afternoon | full staff |
| Early delivery | Friday · 8:15 a.m. |
| Hours available now | 5 hours |
| Next schedule check | Monday · 10:00 a.m. |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| available | free and ready to use | the five Friday hours |
| delivery | goods that arrive at a business | bread supplies at 8:15 |
| full staff | all the workers needed | the Friday afternoon team |
| hours | units of sixty minutes | five available now |
| message | written information sent by phone | what you must compare with the schedule |
| schedule | a list of people and work times | the incorrect printed page |
| shift | a set period of work | the time you can add |
| staff room | a place for workers inside a business | where this conversation happens |
Ayuda común
Use blocks 1, 2, 3 [receives], 4 [jargon], 6 and 8. Verify the name and message, apologize, then offer only available hours.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| apologizing for the error | I’m sorry. I copied the old schedule. | take responsibility after checking |
| asking for the message | Can I see the Friday message? | compare the earlier confirmation |
| checking availability | Can you work from eight to one? | test the real morning opening |
| giving the limit | Friday afternoon already has full staff. | explain why all eight hours are unavailable |
| offering the partial shift | I can give you five hours on Friday morning. | recover part of the promised work |
| verifying the update | I add Sofía, Friday, eight to one. Correct? | check person, day and times |
Cuándo terminar
Close when both people say the same four facts:
Después de hablar
Para repasar
Can work, can check y can’t stay expresan disponibilidad, acción y límite.
My name, your message y our schedule aclaran quién aporta cada dato.
On Friday, at eight y from eight to one ubican el turno con precisión básica.
My name isn’t there y I don’t work Saturday expresan las dos ausencias relevantes.
Can you check y is my name permiten pedir revisión y localizar el dato perdido.
Nine to five y eight to one permiten comparar el turno esperado con el parcial.
¿Abriste la ficha equivocada? Cambia al rol A sin leer más.
Ir al rol ATienes una carta. Se abre en el turno global 4 —el turno 4 de la conversación, no el tuyo— y ocupa esta pantalla entera. Ábrela cuando toque: mirarla antes no te da ventaja, te da trabajo.
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