Where you are
You answer the phone at a pharmacy that closes in eighteen minutes.
Escenario 15 · Rol B
This branch closes soon, but you can check another pickup point
Careful and helpful. A customer cannot arrive before closing. They start. About 6 turns · 4 minutes.
Your screen only. Don't show it. Verify order and identity details; do not recommend or change medication.
Tu información
You answer the phone at a pharmacy that closes in eighteen minutes.
You want the sealed prescription order collected from an authorized open branch.
The package stays locked here until Friday morning.
Notas, no frases
| Now | Thursday · 5:42 p.m. |
| Order | RX-418 · ready · sealed |
| Customer | Daniela Mora |
| This branch | closes 6:00 p.m. |
| Central branch | closes 8:00 p.m. |
| Transfer type | same sealed order only |
| Pickup documents | prescription message · identity card |
| No pickup tonight | return Friday after 8:00 a.m. |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| authorized | officially allowed | a branch that can hand over the order |
| branch | one shop or office in a larger company | this location or Central |
| close | stop serving customers at a time | six here and eight at Central |
| identity card | an official card showing who a person is | required at pickup |
| order number | letters and numbers for a purchase | RX-418 |
| sealed | closed and not opened | the package condition |
| stock check | a check of items available at a place | what you do before offering Central |
| transfer | move something from one place to another | the same-order pickup change |
Ayuda común
Use blocks 1, 2, 3 [receives], 4 [jargon], 5 and 8. Verify number and full name, then state branch, documents and closing time.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| asking for the full name | What is the full name on the order? | match caller and package |
| checking the number | Is that R-X-four-one-eight? | verify every part of the order code |
| giving this limit | This branch closes at six. | state the fixed service limit |
| offering another branch | The Central branch is open until eight. | give a possible pickup location |
| recommending the documents | Bring the message and your identity card. | prepare the authorized handover |
| verifying the transfer | Same sealed order to Central, for Daniela Mora? | check item, place and customer |
Cuándo terminar
Close when both people say the same four facts:
Después de hablar
Para repasar
Bring the message y keep the same order dan instrucciones limitadas al retiro.
At Central Park, at this branch y at Central ubican llegada y puntos de retiro.
At 6:05, before six y until eight delimitan las dos sucursales.
The bus arrives, this branch closes y the order stays expresan hechos del plan.
Is the order ready e is another branch open verifican paquete y alternativa.
5:42, 6:00, 6:05 y 8:00 hacen visible por qué cambia el lugar de retiro.
¿Abriste la ficha equivocada? Cambia al rol A sin leer más.
Ir al rol ATienes una carta. Se abre en el turno global 4 —el turno 4 de la conversación, no el tuyo— y ocupa esta pantalla entera. Ábrela cuando toque: mirarla antes no te da ventaja, te da trabajo.
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