Where you are
You are working beside the fitting rooms when a customer shows you a blue shirt.
Escenario 3 · Rol B
You can look for one blue alternative
Helpful and honest. A customer needs another size. They start. About 6 turns · 4 minutes.
Your screen only. Don't show it. Ask what matters before you check the stock.
Tu información
You are working beside the fitting rooms when a customer shows you a blue shirt.
You want to find an item the customer can try and buy today.
The customer leaves and the available blue shirt stays on the shelf.
Notas, no frases
| Now | Saturday · 3:20 p.m. |
| Plain blue shirt | sizes S and L only |
| Online size M | Monday delivery |
| Blue striped shirt | size M · 85,000 pesos |
| Red plain shirt | size M · 78,000 pesos |
| Fitting room | number 2 is free |
| Returns | 30 days · receipt needed |
| Closing time | 7:00 p.m. |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| available | ready to use or buy | the sizes in the shop |
| delivery | when a shop brings an item later | Monday for the online shirt |
| fitting room | a private place to try on clothes | room 2 |
| plain | with no large picture or pattern | the first blue design |
| return | take an item back to a shop | possible for 30 days |
| size | a letter or number for how big clothes are | M is not in the first design |
| stock | the items a shop has now | what you check after turn four |
| striped | with long lines of colour | the available blue alternative |
Ayuda común
Use blocks 1, 2, 3 [receives], 4 [jargon], 5 and 8. Check size, colour and budget. Do not promise stock before the card.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| asking about the budget | What is your maximum price? | avoid offering an expensive item |
| checking the size | Do you need size M? | confirm the key request |
| giving the bad news | Sorry, the plain blue shirt is not available in M. | state the stock limit directly |
| offering another design | We have a blue striped shirt in M. | give the option available today |
| offering later delivery | The plain shirt can arrive on Monday. | show the delayed option |
| verifying the choice | Do you want to try the striped shirt? | turn the option into a next action |
Cuándo terminar
Close when both people say the same three details:
Después de hablar
Para repasar
Blue, plain, striped y small describen las opciones con una sola característica cada vez.
This shirt y this one ayudan a señalar la prenda concreta durante la conversación.
I don’t like y we don’t have expresan preferencia y falta de inventario.
Do you have y do you need permiten pedir talla y comprobar la necesidad.
There is one shirt y there are two sizes describen el inventario disponible.
Can arrive, can try y can’t order delimitan lo posible hoy y lo que queda para después.
¿Abriste la ficha equivocada? Cambia al rol A sin leer más.
Ir al rol ATienes una carta. Se abre en el turno global 4 —el turno 4 de la conversación, no el tuyo— y ocupa esta pantalla entera. Ábrela cuando toque: mirarla antes no te da ventaja, te da trabajo.
Toda esta práctica es gratuita. Ver cómo enseñamos inglés en WeLearn — presencial en Bucaramanga u online. El diagnóstico de nivel es gratis.