Where you are
You are at Casa Norte with a blender from your wedding gift list. It stopped during its first use. You cleaned every part, packed the complete box and took two buses to reach the store after work.
Escenario 4 · Rol B
quien recibió el regalo
The blender does not work
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Polite but firm. You have carried a heavy box across town. You start. About 8 turns · 7 minutes.
Your screen only. Don't show it. Describe what happened; do not invent a receipt.
Tu información
Lo que sabes y lo que necesitas
You want
You want a working blender today or a clear route to get the money back. You need a solution before Saturday, and you do not want a promise to “check later” without a person and a time.
You can't
- Produce a receipt; the gift came without one, and the person who bought it never sent you an order email.
- Accept a repair that takes more than five days. That would miss the family lunch and leave you without a useful product.
- Call the person who gave the gift while you are at the desk. Your aunt is at a medical appointment and asked not to be disturbed.
Only you know
- Your aunt bought it from the wedding registry and her phone number is saved in your contacts. You can give the last four digits without calling her.
- The motor smelled hot after about twenty seconds; you stopped it immediately. Nothing spilled and the cup is not cracked.
- You prefer store credit to another blender because you already bought a smaller one this morning. You will accept a replacement only if credit is impossible today.
If you finish with nothing
You have no blender for a family lunch on Saturday and you must carry the box home on the bus. Tomorrow you work until the desk closes, so another visit would have to wait two days.
Notas, no frases
Datos duros
| Gift received | Sunday, September 13 |
| First use | Monday, October 12 · banana, milk, ice |
| What happened | motor stopped after about 20 seconds · hot smell |
| Box | complete · blender, lid, cup, manual |
| Receipt | none |
| Gift buyer | Aunt Lucía · phone ending 8842 |
| Your email | [email protected] |
| Deadline | family lunch · Saturday at 12:30 p.m. |
Palabras para esta situación
Vocabulario
8 palabras| Word | What it is | Here |
|---|---|---|
| faulty | not working correctly | how you describe a new blender that stopped |
| gift registry | a store list of gifts for an event | where your aunt chose this product |
| lid | the top that closes a container | one of the parts inside your box |
| motor | the part that makes a machine move | the part that stopped and smelled hot |
| receipt | the paper or email that proves a purchase | the document you do not have |
| refund | money returned after a purchase | your second choice if credit is impossible |
| replacement | a new product instead of the faulty one | useful only if it is immediate |
| store credit | money that can only be used in this store | your private first choice |
Ayuda común
Caja de herramientas A2
Use blocks 1 [asks], 2, 5, 6 and 8. State the fault before asking for a solution. A firm complaint needs a fact, not a louder voice.
Solo para tu rol
Expresiones útiles
7 opciones| Purpose | Form | Effect |
|---|---|---|
| asking about the rule | What can you do without a receipt? · Why do you need …? | make the assistant explain the next step |
| describing the fault | It stopped after about … · The motor smelled … | give observable facts instead of a general complaint |
| giving buyer information | It was bought through … · I have the buyer’s … | offer enough information to search the purchase |
| making the complaint | I only used it once, and … | connect the short use to the fault |
| putting a limit | I can’t wait more than … because … | make your deadline clear |
| ranking the options | I’d prefer …, but … would also work. | show where you can move |
| requesting a clear next step | Who will do that, and when? | turn a possible solution into an action |
No tienes carta. Sigue conversando cuando la otra persona abra la suya.
Cuándo terminar
Closing criterion
Close only when both people can repeat these four details with the same information:
- The solution: replacement, store credit or refund.
- What happens to the blender and its complete box.
- The person who must act next.
- The exact time today, or the date of the next step.
Success: You explained the fault with a time and a physical sign, helped find the purchase, and stated your deadline. You did not call your aunt. The final solution names what you receive, who authorizes or sends it, and when.
Después de hablar
Conversen sobre cómo les fue
- ¿Qué dato convirtió una discusión sobre “no tengo recibo” en una búsqueda concreta?
- ¿Cuál fue el límite real de la tienda y cuál era solo la opción más cómoda para quien atendía?
- Repitan el cierre sin mirar. ¿Coinciden solución, producto, responsable y hora?
Para repasar
Gramática que sostiene este escenario
- Pasado simple irregular en Inglés A2a2
El cliente necesita contar que el motor stopped y que la tía bought el regalo; el pasado separa el hecho comprobable de la petición actual.
- Primer condicional en Inglés A2a2
La solución depende de verificaciones reales: If the serial number matches, I can exchange it; la condición precede a la concesión.
- Preguntas con WH en Inglés A1a1
What, why, who y when sostienen la aclaración de la política y convierten el cierre en acciones verificables.
- Can y can’t en Inglés A1a1
Can I check, what can you do y I can offer sostienen permiso, capacidad y opciones sin prometer un resultado antes de verificar.
- Preguntas en presente simple en Inglés A1a1
Does it work, do you have y does the serial number match permiten comprobar el fallo y la evidencia disponible.
- Have to y must en Inglés A2a2
La política y el cierre imponen pasos externos: la devolución tiene que volver al pago original y la caja debe estar completa.
¿Abriste la ficha equivocada? Cambia al rol A sin leer más.
Ir al rol APractica Inglés A2 por destreza
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