Where you are
You are taking a call from the restaurant. Your written booking says private room, one table and dinner from 7:00 to 9:00 p.m.
Escenario 2 · Rol A
The terrace changes what your family booked
Calm but firm. The restaurant calls three hours before a dinner for twelve. They start. About 10 turns · 8 minutes.
Your screen only. Don't show it. Explain the group’s needs before deciding which parts of the original plan can change.
Tu información
You are taking a call from the restaurant. Your written booking says private room, one table and dinner from 7:00 to 9:00 p.m.
You want all twelve guests to eat together in a place where everyone can hear the family speeches.
Twelve people arrive with no shared table, and the guest of honor misses the planned speeches.
Notas, no frases
| Booking | F-209 · Friday · 7:00–9:00 p.m. |
| Group | 12 guests · one table |
| Confirmed space | private room |
| Package | 720,000 pesos · fixed menu |
| Deposit paid | 240,000 pesos |
| Speech window | 7:35–7:55 p.m. |
| Hearing need | low background noise |
| Guest-of-honor limit | leave by 9:00 p.m. |
| Flexible point | dessert can move after speeches |
| Nonnegotiable point | all 12 at one table |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| background noise | sound that makes the main speaker harder to hear | the risk for one guest on the terrace |
| booking confirmation | a written record of what a venue accepted | proof of the private room and package |
| covered terrace | an outdoor area protected by a roof or awning | the restaurant’s first replacement space |
| fixed menu | a meal with dishes and price chosen in advance | the 720,000-peso package |
| guest of honor | the person an event celebrates | the person who must leave at nine |
| maintenance | work that keeps a building safe and usable | the reason the private room changed |
| nonnegotiable | a condition that cannot be given up | one table for all twelve guests |
| partial solution | an option that solves some but not all needs | a shorter room window with changed service |
| service window | the period when a space or service is available | the time the indoor room can be used |
| speech | a short formal talk to a group | the part requiring low noise |
Ayuda común
Use blocks 1, 2, 3 [receives], 5, 6, 7 [grants] and 8. Separate the space, schedule, meal and price instead of accepting or rejecting one package.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| challenging the change | The terrace does not provide the conditions in our confirmation. | compare the replacement with the booked need |
| clarifying the limit | When you say “available later,” what exact time do you mean? | turn a vague option into a usable schedule |
| explaining the access need | One guest relies on low background noise to follow the speeches. | state the functional need without unnecessary personal detail |
| holding the group boundary | I can’t agree to a solution that separates the twelve guests. | reject one feature while keeping negotiation open |
| offering flexibility | We could shorten the speeches and move dessert, but dinner must stay together. | trade flexible elements without losing the core need |
| proposing the sequence | What if we start with drinks, then move to the room before the speeches? | build one timeline from two available spaces |
| requesting price protection | The confirmed price needs to remain unchanged. | prevent the venue’s problem from creating an extra charge |
| summarizing the compromise | So all twelve sit together from …, the speeches begin at …, and dessert follows at … | check table, room and service order |
Cuándo terminar
Close when both people record the same six details:
Después de hablar
Para repasar
Has been closed, is being repaired y will be served permiten explicar procesos cuando la acción importa más que el agente.
The room that was booked y the guest who uses hearing aids precisan personas y espacios sin repetir información.
Quieter, later y more suitable permiten comparar terraza, salón y horario.
If the group stays y if the room becomes available conectan decisiones reales con sus consecuencias.
Must stay together, cannot promise y have to move expresan prioridad, límite y obligación externa.
Whereas, because, then y provided that organizan contraste, causa, secuencia y condición.
¿Abriste la ficha equivocada? Cambia al rol B sin leer más.
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