Where you are
You coordinate restaurant events. A ceiling leak has closed the private room booked under F-209, and the dinner starts in three hours.
Escenario 2 · Rol B
quien coordina eventos del restaurante
You need to rebuild tonight’s service around a closed room
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Direct and solution-focused. Maintenance has closed the booked room. You start. About 10 turns · 8 minutes.
Your screen only. Don't show it. Give the bad news clearly, learn what the group actually needs and combine only spaces the restaurant can guarantee.
Tu información
Lo que sabes y lo que necesitas
You want
You want to keep the dinner tonight, protect the original price and create a service plan that the kitchen can deliver.
You can't
- Use the private room before maintenance releases it.
- Guarantee complete silence on the street-facing terrace.
- Seat twelve people in the indoor lounge before 7:30 p.m.
Only you know
- The covered terrace holds twelve at one table from 7:00 p.m.
- The indoor lounge becomes free at 7:30 and holds twelve until 9:15.
- The kitchen can serve drinks and starters outside, then move the main course indoors without changing the price.
If you finish with nothing
The venue cancels at short notice, refunds the deposit and loses both tonight’s package and the family’s trust.
Notas, no frases
Datos duros
| Booking | F-209 · 12 guests |
| Original room | closed · ceiling leak |
| Covered terrace | one table for 12 · available 7:00 p.m. |
| Terrace sound | street traffic · music off possible |
| Indoor lounge | one table for 12 · 7:30–9:15 p.m. |
| Move time | about 10 minutes |
| Kitchen option | drinks and starters outside · main course inside |
| Package price | 720,000 pesos · no increase |
| If canceled | 240,000-peso deposit returned |
| Decision needed | before 5:00 p.m. |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| ceiling leak | water entering through the top of a room | the safety reason the private room is closed |
| covered terrace | an outdoor area protected by a roof or awning | the space ready at seven |
| deposit | money paid in advance to secure a booking | the amount returned if the event is canceled |
| events coordinator | the person who organizes venue details for groups | the role responsible for rebuilding tonight’s plan |
| fixed menu | a meal chosen and priced before an event | the kitchen plan that should stay unchanged |
| indoor lounge | a shared room inside a venue | the quieter space available at 7:30 |
| maintenance release | confirmation that repair work has made a space safe | the approval missing for the original room |
| main course | the central dish of a meal | the food that can be served indoors |
| service sequence | the order in which food, spaces and activities are used | the plan that joins terrace and lounge |
| short notice | very little time before a change happens | why a simple cancellation harms the family |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 3 [receives], 4 [jargon], 6, 7 [grants] and 8. Do not call the terrace equivalent to the private room; present the tradeoffs.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| acknowledging the loss | I realize this is not the room you confirmed. | recognize the broken expectation before offering options |
| asking about priorities | Which matters most: one table, low noise or the original schedule? | learn how to combine the available spaces |
| explaining the closure | The room has been closed because a ceiling leak is being repaired. | give the safety reason without hiding behind vague maintenance |
| holding the venue boundary | I can’t promise that room until maintenance releases it. | reject an unsafe or invented guarantee |
| offering the indoor window | The lounge is available for all twelve guests from 7:30 to 9:15. | give capacity and exact times together |
| proposing the sequence | We could serve starters on the covered terrace and move indoors for the main course. | connect two real spaces into one service plan |
| protecting the price | We will keep the confirmed package price and add no room charge. | remove cost uncertainty from the compromise |
| summarizing the compromise | I’ll record one table, the 7:30 move and the speech time in the updated confirmation. | turn the negotiated sequence into written evidence |
No tienes carta. Sigue conversando cuando la otra persona abra la suya.
Cuándo terminar
Closing criterion
Close when both people record the same six details:
- The first space and start time.
- The move time and indoor space.
- One table for all twelve guests.
- The speech and cake times.
- The meal sequence.
- The unchanged price and updated confirmation.
Success: You stated the closure and refund option honestly, learned why low noise matters and offered only guaranteed capacity. You issue an updated confirmation with one table, unchanged price, move time and meal sequence.
Después de hablar
Conversen sobre cómo les fue
- ¿Qué necesidad convirtió la terraza en una solución incompleta?
- ¿Qué elementos del plan eran flexibles y cuál siguió siendo no negociable?
- ¿Cómo cambió la negociación cuando el pastel ya no podía salir del restaurante?
- Resuman el compromiso sin presentarlo como si fuera la reserva original.
Para repasar
Gramática que sostiene este escenario
- Voz Pasiva en Inglés B1b1
Has been closed, is being repaired y will be served permiten explicar procesos cuando la acción importa más que el agente.
- Relative Clauses en Inglés B1b1
The room that was booked y the guest who uses hearing aids precisan personas y espacios sin repetir información.
- Comparativos de Adjetivos y Adverbios en Inglés B1b1
Quieter, later y more suitable permiten comparar terraza, salón y horario.
- First Conditional en Inglés B1b1
If the group stays y if the room becomes available conectan decisiones reales con sus consecuencias.
- Must, Have To, Should y Ought To en Inglés B1b1
Must stay together, cannot promise y have to move expresan prioridad, límite y obligación externa.
- Conectores y Cohesión en Inglés B1b1
Whereas, because, then y provided that organizan contraste, causa, secuencia y condición.
¿Abriste la ficha equivocada? Cambia al rol A sin leer más.
Ir al rol APractica Inglés B1 por destreza
ConjuncionesConectores para unir ideas con solturaEscrituraProduce textos y compara con un modeloEscuchaAudio real con transcripción y preguntasGramáticaReglas explicadas desde el español, con ejerciciosExpresión oralEstructuras y pronunciación modeloLecturaTextos con preguntas de comprensiónVocabularioPalabras de alta frecuencia con audio nativo
Otros niveles de Inglés
Toda esta práctica es gratuita. Ver cómo enseñamos inglés en WeLearn — presencial en Bucaramanga u online. El diagnóstico de nivel es gratis.