Where you are
You filed a claim after an intercity bus was canceled at night. You paid for a hotel, dinner and a new morning ticket.
Escenario 14 · Rol A
quien presenta el reclamo
The transport company issued a message, not a cancellation letter
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Organized and persistent. The reviewer has called about a missing document. They start. About 10 turns · 9 minutes.
Your screen only. Don't show it. Match each expense to the disruption and ask what alternative evidence can satisfy the missing fact.
Tu información
Lo que sabes y lo que necesitas
You want
You want the uncontested expenses processed now and a clear evidence route for the remaining transport amount.
You can't
- Create a cancellation letter the bus company does not issue.
- Claim cash expenses without receipts.
- Accept a request that does not state the fact the missing document must prove.
Only you know
- The bus company sent an SMS with route, time, cancellation and booking code.
- The station display showed the same cancellation, and you photographed it with a timestamp.
- The replacement ticket came from another company because the original operator had no morning seat.
If you finish with nothing
All three documented expenses remain delayed even though only the transport-cancellation format is disputed.
Notas, no frases
Datos duros
| Claim | TA-882 |
| Canceled trip | route BGA-14 · Sunday · 9:30 p.m. |
| Booking code | K7P4 |
| Cancellation evidence | SMS + timestamped station photo |
| Hotel receipt | 186,000 pesos · Sunday |
| Dinner receipt | 34,000 pesos · Sunday 10:18 p.m. |
| Replacement ticket | 92,000 pesos · Monday 6:30 a.m. |
| Original ticket value | 68,000 pesos |
| Cash expenses claimed | none |
| Need from reviewer | accepted now · missing fact · alternative evidence · deadline |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| alternative evidence | another reliable record proving the same required fact | SMS and station photo instead of a letter |
| cancellation letter | a formal document confirming that a service did not operate | the format the bus company does not issue |
| claim line | one expense reviewed separately inside a claim | hotel, dinner or replacement transport |
| contested expense | a cost that still lacks agreement or evidence | the replacement ticket amount |
| disruption | an event that interrupts planned travel | the night bus cancellation |
| original operator | the company that was supposed to provide the first trip | the bus company with no morning seat |
| replacement ticket | a new ticket bought after the planned service fails | the 92,000-peso morning trip |
| supporting record | a document or image used to verify a statement | each receipt, SMS and photo |
| timestamped photo | an image saved with its date and time | evidence of the station display |
| uncontested expense | a cost with enough evidence and no remaining disagreement | the hotel and dinner lines |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 3 [receives], 4 [jargon], 5, 6 and 8. Ask the reviewer to separate the claim lines instead of accepting an all-or-nothing delay.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| asking for the missing fact | What exact fact must the additional document prove? | separate evidence need from preferred format |
| challenging the full hold | The hotel and dinner receipts do not depend on the replacement-ticket difference. | request separate processing of uncontested lines |
| clarifying the evidence | The SMS and station photo both show route BGA-14 canceled at 9:30. | match two records to the same fact |
| explaining the new operator | I used another company because the original operator had no morning seat. | justify why the replacement vendor differs |
| offering verification | I can forward the original SMS file and full photo metadata. | make the alternative evidence checkable |
| proposing partial processing | Could you approve the hotel and dinner while transport is reviewed separately? | move supported costs without hiding the open line |
| requesting the review deadline | Please record who reviews the transport evidence and by what date. | give the unresolved amount an owner and time |
| summarizing the partial result | Lines … are approved; line … needs … by … | keep accepted and pending amounts distinct |
Cuándo terminar
Closing criterion
Close with a partial approval when both people record:
- Hotel approved: 186,000 pesos.
- Dinner approved: 34,000 pesos.
- Replacement ticket: 92,000 pesos under separate review.
- Original fare: 68,000 pesos and refund still pending.
- Accepted cancellation evidence: portal page, original SMS and station photo.
- Transport reviewer María Chen and Wednesday 5:00 deadline.
- The fact that the final transport amount is not yet approved.
Success: You supply receipts, SMS and timestamped photo, identify why the operator changed and obtain immediate processing of supported lines. You record the transport amount, acceptable alternatives, reviewer and deadline as still pending.
Después de hablar
Conversen sobre cómo les fue
- ¿Qué parte del reclamo podía aprobarse sin esperar otro documento?
- ¿Qué hechos debía probar la evidencia y por qué el formato no era lo esencial?
- ¿Cómo evitó la carta que se devolviera dos veces el tiquete original?
- Resuman por separado lo pagado hoy y lo todavía sujeto a cálculo.
Para repasar
Gramática que sostiene este escenario
- Voz Pasiva en Inglés B1b1
The trip was canceled, expenses are approved y the fare will be reviewed describen el proceso.
- Present Perfect Simple en Inglés B1b1
The company has not issued y the traveler has provided conectan evidencia previa con la revisión actual.
- Relative Clauses en Inglés B1b1
The message that shows the route y the reviewer who owns the line precisan evidencia y responsabilidad.
- Quantifiers en Inglés B1b1
Both receipts, each line y no cash expense permiten separar cobertura.
- Must, Have To, Should y Ought To en Inglés B1b1
Must show, can replace y cannot confirm expresan requisito, alternativa y límite.
- Conectores y Cohesión en Inglés B1b1
While, whereas, because y therefore articulan aprobación parcial y cálculo pendiente.
¿Abriste la ficha equivocada? Cambia al rol B sin leer más.
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