Where you are
You review travel-assistance claims. The hotel and dinner receipts are readable; the replacement ticket needs proof that the original trip was canceled.
Escenario 14 · Rol B
quien revisa el reclamo
The claim can be split while cancellation evidence is verified
Esta ficha es solo tuya. La otra persona tiene objetivos y datos distintos. No intercambien pantallas hasta terminar.
Precise and helpful. Claim TA-882 has receipts but no standard cancellation letter. You start. About 10 turns · 9 minutes.
Your screen only. Don't show it. Explain the fact the file must prove, not only the missing document name, and separate each expense line.
Tu información
Lo que sabes y lo que necesitas
You want
You want to process supported expenses now and obtain reliable cancellation and replacement evidence for the remaining line.
You can't
- Approve replacement transport based only on the traveler’s statement.
- Require a document format when equivalent verifiable evidence proves the same facts.
- Promise the final transport amount before comparing original and replacement fares.
Only you know
- Policy allows SMS, operator portal records or timestamped station notices when no letter exists.
- Hotel and dinner can be approved independently up to their receipt amounts.
- Replacement transport covers the reasonable fare difference, not automatically the entire new ticket.
If you finish with nothing
Supported costs stay unnecessarily blocked and the traveler still does not know what evidence or calculation the transport line requires.
Notas, no frases
Datos duros
| Claim | TA-882 |
| Hotel line | 186,000 pesos · receipt valid |
| Dinner line | 34,000 pesos · receipt valid |
| Replacement line | 92,000 pesos · pending review |
| Original fare | 68,000 pesos |
| Possible fare difference | 24,000 pesos |
| Required cancellation facts | operator · route · date/time · canceled status |
| Accepted alternatives | original SMS · portal record · timestamped station notice |
| Evidence reviewer | María Chen · transport desk |
| Review deadline | Wednesday · 5:00 p.m. |
Palabras para esta situación
Vocabulario
10 palabras| Word | What it is | Here |
|---|---|---|
| accepted alternative | another evidence format allowed by the review rules | SMS or station notice instead of a letter |
| claim line | one expense reviewed separately inside a claim | hotel, dinner and replacement transport |
| equivalent evidence | a different record proving the same required facts | the standard for reviewing the traveler’s SMS and photo |
| fare difference | the amount one ticket costs above another | 92,000 minus 68,000 pesos |
| independent approval | a decision on one item that does not wait for another item | the hotel and dinner processing |
| operator record | information saved by the transport company | one way to verify the canceled route |
| reasonable replacement | a necessary new service at an appropriate cost after disruption | the rule applied to the morning ticket |
| supporting record | a document, message or image used to verify a claim | each item attached to TA-882 |
| transport desk | the review team specializing in travel-service costs | the owner of the pending line |
| verification deadline | the date and time by which evidence must be reviewed | Wednesday at five |
Ayuda común
Caja de herramientas B1
Use blocks 1, 2, 3 [receives], 4 [jargon], 6, 7 [grants] and 8. Explain the evidence rule and fare calculation separately.
Solo para tu rol
Expresiones útiles
8 opciones| Purpose | Form | Effect |
|---|---|---|
| asking for the original record | Can you forward the original SMS rather than a copied screenshot? | preserve source details for verification |
| clarifying the required facts | The evidence must show operator, route, date, time and canceled status. | state what matters beyond document format |
| explaining the fare review | Transport review compares the 92,000-peso replacement with the 68,000-peso original fare. | show why the pending amount is not yet final |
| granting partial approval | I can approve 186,000 for the hotel and 34,000 for dinner today. | move supported lines immediately |
| offering alternative evidence | An original SMS and timestamped station notice can replace the letter. | give a valid route the traveler can use |
| proposing the separate review | María Chen can review the transport line independently by Wednesday. | assign the open question without blocking other costs |
| protecting the calculation boundary | I cannot confirm the transport amount until the fare difference is checked. | avoid promising the whole new ticket |
| summarizing the partial result | Today we approve …; transport remains … with … as evidence. | keep payments and pending review distinct |
No tienes carta. Sigue conversando cuando la otra persona abra la suya.
Cuándo terminar
Closing criterion
Close with a partial approval when both people record:
- Hotel approved: 186,000 pesos.
- Dinner approved: 34,000 pesos.
- Replacement ticket: 92,000 pesos under separate review.
- Original fare: 68,000 pesos and refund still pending.
- Accepted cancellation evidence: portal page, original SMS and station photo.
- Transport reviewer María Chen and Wednesday 5:00 deadline.
- The fact that the final transport amount is not yet approved.
Success: You approve the two valid receipt lines, accept equivalent cancellation evidence and name the exact required facts. You do not promise the full new ticket; the fare difference has an owner and Wednesday deadline.
Después de hablar
Conversen sobre cómo les fue
- ¿Qué parte del reclamo podía aprobarse sin esperar otro documento?
- ¿Qué hechos debía probar la evidencia y por qué el formato no era lo esencial?
- ¿Cómo evitó la carta que se devolviera dos veces el tiquete original?
- Resuman por separado lo pagado hoy y lo todavía sujeto a cálculo.
Para repasar
Gramática que sostiene este escenario
- Voz Pasiva en Inglés B1b1
The trip was canceled, expenses are approved y the fare will be reviewed describen el proceso.
- Present Perfect Simple en Inglés B1b1
The company has not issued y the traveler has provided conectan evidencia previa con la revisión actual.
- Relative Clauses en Inglés B1b1
The message that shows the route y the reviewer who owns the line precisan evidencia y responsabilidad.
- Quantifiers en Inglés B1b1
Both receipts, each line y no cash expense permiten separar cobertura.
- Must, Have To, Should y Ought To en Inglés B1b1
Must show, can replace y cannot confirm expresan requisito, alternativa y límite.
- Conectores y Cohesión en Inglés B1b1
While, whereas, because y therefore articulan aprobación parcial y cálculo pendiente.
¿Abriste la ficha equivocada? Cambia al rol A sin leer más.
Ir al rol APractica Inglés B1 por destreza
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