Where you are
You are at a café counter with one hot drink. You took one sip and looked at the label.
Escenario 1 · Rol A
This drink is not your order
Polite and direct. The café is busy, but you paid for a different drink. You start. About 6 turns · 4 minutes.
Your screen only. Don't show it. Point to the label and explain two differences.
Tu información
You are at a café counter with one hot drink. You took one sip and looked at the label.
You want the drink you ordered before you leave for work at 8:25.
You leave without breakfast and arrive late for work.
Notas, no frases
| Now | Tuesday · 8:10 a.m. |
| Your order | small oat latte · no sugar |
| Cup label | small regular latte · 2 sugars |
| Order number | 47 |
| Paid | 14,000 pesos · app |
| Work starts | 8:30 a.m. · five-minute walk |
| Maximum wait | 10 minutes |
| Other drink you accept | small black coffee · no sugar |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| black coffee | coffee with no milk | your second choice |
| cup | the container for the drink | the object with the wrong label |
| label | the small paper with order information | where you see milk and sugar |
| latte | coffee with a lot of milk | the drink you ordered |
| oat milk | a drink made from oats, used like milk | the milk in your order |
| order number | the number for a customer order | number 47 in your app |
| receipt | the paper or screen showing what you paid for | your proof in the app |
| sugar | a sweet white food added to drinks | something you did not order |
Ayuda común
Use blocks 1, 2, 4 [jargon], 5 and 8. Show the cup and receipt. Say one problem at a time.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| asking for the correct drink | Can I have my oat latte, please? | ask for the paid order politely |
| checking the label | This says …, right? | confirm what is on the cup |
| explaining the problem | I ordered …, but this is … | compare the order and the cup |
| giving the time limit | I have to leave at … | give the real end time |
| offering your second choice | A black coffee is also OK. | give one simple fallback |
| verifying the replacement | So: no sugar and … milk? | check the new drink before waiting |
Cuándo terminar
Close when both people say the same three details:
Después de hablar
Para repasar
This is y this says permiten señalar vaso y etiqueta sin convertir la ficha en una frase completa.
The label says, the drink takes y work starts expresan hechos actuales del pedido.
Do you want permite comprobar una elección con una pregunta simple y reutilizable.
Can I have, I can give y I can’t refund organizan petición, oferta y límite.
Milk, sugar y coffee se manejan como sustancias, mientras cup y voucher son objetos contables.
8:10, 8:25 y six minutes sostienen la decisión sencilla entre esperar o salir.
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