Where you are
You are at a bus ticket counter. A passenger shows two tickets for the 10:00 bus.
Escenario 2 · Rol A
The two tickets show the same seat
Calm and professional. The company made a seat error. They start. About 6 turns · 4 minutes.
Your screen only. Don't show it. Check names, bus and seat before changing anything.
Tu información
You are at a bus ticket counter. A passenger shows two tickets for the 10:00 bus.
You want to give the two passengers valid seats on one bus today.
The bus leaves with one invalid ticket and the passengers miss their trip.
Notas, no frases
| Now | Friday · 9:40 a.m. |
| Tickets | Laura Peña · Rosa Peña |
| Bus on tickets | 10:00 a.m. · San Gil to Bucaramanga |
| Seat on both tickets | 14 |
| 10:00 bus | seat 22 only |
| 10:30 bus | seats 3 and 4 together |
| Change fee | 0 pesos · company error |
| Arrival difference | 30 minutes later |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| aisle | the space for walking between seats | where seat 14 is |
| bus ticket | a document for a bus journey | the two documents with one seat |
| change fee | money paid to change a ticket | zero because this is a company error |
| passenger | a person travelling in a vehicle | each person needs one seat |
| seat | the place where one person sits | number 14, 22, 3 or 4 |
| seats together | two seats next to each other | the important choice for the passengers |
| ticket counter | the desk that sells or changes tickets | where you can correct the error |
| valid | officially correct and usable | what both new tickets must be |
Ayuda común
Use blocks 1, 2, 3 [receives], 4 [jargon], 6 and 8. Say the error simply. Offer bus time and seat numbers together.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| apologizing for the error | I’m sorry. Both tickets say seat … | name the company problem clearly |
| asking about the need | Do you need seats together? | learn what matters before changing tickets |
| checking the tickets | Are these the two passenger names? | verify the documents |
| giving the limit | The 10:00 bus has only one free seat. | explain why the original bus cannot give both choices |
| offering the next bus | The 10:30 bus has seats 3 and 4. | give the complete alternative |
| verifying the change | Two tickets for 10:30, seats 3 and 4? | check time, count and seats |
Cuándo terminar
Close when both people say the same four facts:
Después de hablar
Para repasar
We have two tickets y the bus has one seat permiten inventariar lo disponible antes de elegir.
Two tickets, two passengers y two seats hacen visible por qué seat 14 no alcanza.
There is one seat y there are two seats describen disponibilidad en los dos buses.
Can you change, can arrive y can’t sit apart sostienen petición, flexibilidad y límite.
Do you need seats together y do these names match verifican necesidad y documentos.
10:00, 10:30 y 1:30 forman el margen temporal sencillo del acuerdo.
¿Abriste la ficha equivocada? Cambia al rol B sin leer más.
Ir al rol BTienes una carta. Se abre en el turno global 4 —el turno 4 de la conversación, no el tuyo— y ocupa esta pantalla entera. Ábrela cuando toque: mirarla antes no te da ventaja, te da trabajo.
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