Where you are
You are at the loan desk with one reserved book and a member who has no card.
Escenario 16 · Rol A
A current library card is required for every loan
Kind but consistent. A member wants a book without their card. They start. About 6 turns · 4 minutes.
Your screen only. Don't show it. Check the account, then separate a reservation from a loan.
Tu información
You are at the loan desk with one reserved book and a member who has no card.
You want the book to stay available while following the identity rule.
The reservation expires and the book returns to the shelf tonight.
Notas, no frases
| Now | Wednesday · 5:10 p.m. |
| Member | Carlos Vega · account active |
| Reserved book | City Gardens · one copy |
| Loan rule | physical or active digital card |
| Card photo | not accepted |
| Hold available | until 7:00 p.m. |
| Library closes | 7:00 p.m. |
| Digital activation | help desk · Thursday |
Palabras para esta situación
| Word | What it is | Here |
|---|---|---|
| account | a personal record for a service | Carlos Vega’s active library record |
| active | working and ready to use | the member account, but not a digital card |
| digital card | a library card shown in an official app | an option after activation |
| hold | keep an item for a short time | reserve the book until seven |
| loan | when a library lets a member take an item | the action not possible now |
| loan desk | the library place for borrowing items | where the conversation happens |
| member | a person registered with a service | Carlos Vega |
| reservation | an item kept for a person | the book City Gardens |
Ayuda común
Use blocks 1, 2, 3 [receives], 4 [jargon], 5 and 8. Check name and account. Say “hold” and “loan” as two different actions.
Solo para tu rol
| Purpose | Form | Effect |
|---|---|---|
| asking for the name | What is the full name on the account? | find the member record |
| checking the return time | Can you be back before seven? | test the only same-day option |
| explaining the rule | Every loan needs a physical or active digital card. | state the same rule for all members |
| offering a hold | I can hold the book here until seven. | keep the item without making a loan |
| rejecting the loan | Sorry, I can’t loan it without the card. | deny the requested action clearly |
| verifying no loan | No loan now; the book stays here until seven. Correct? | keep the outcome honest |
Cuándo terminar
Close without inventing a loan. Both people repeat:
Después de hablar
Para repasar
Can borrow, can hold y can’t loan expresan solicitud, alternativa y negativa.
This photo, this book y that card permiten señalar pruebas y objeto reservado.
My card, your account y our policy aclaran pertenencia y responsabilidad.
At home, at the desk y in the app ubican tarjeta, libro y opción digital.
The photo doesn’t work y the book doesn’t leave expresan los límites del resultado.
5:10, 6:50 y 7:00 muestran por qué el regreso es posible pero no está asegurado.
¿Abriste la ficha equivocada? Cambia al rol B sin leer más.
Ir al rol BTienes una carta. Se abre en el turno global 4 —el turno 4 de la conversación, no el tuyo— y ocupa esta pantalla entera. Ábrela cuando toque: mirarla antes no te da ventaja, te da trabajo.
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